Shipping policy

Processing Time

All orders are baked and packed fresh within 3–5 business days. We bake in small batches and appreciate your patience as we work through high order volumes.

Shipping Time

Once shipped, delivery typically takes 2–4 business days depending on your location. You’ll receive a tracking email as soon as your order is on the way.

Warm Weather Protection

During hotter months, we include ice packs and insulation to protect your cookies in transit. Please track your shipment and bring it inside as soon as it arrives.

Large Orders

Orders of 30+ cookies may arrive in two separate boxes to ensure freshness and safe delivery.

Delivery Issues

If your package shows as delivered but hasn’t arrived, please check with your local post office first. Still stuck? Email us at phatproteincookies@gmail.com within 48 hours and we’ll do our best to help.